Money Back Guarantee

Money back guarantee

We're so sure that you'll be absolutely delighted with Antiquity, we're prepared to give you a 30-day money back guarantee, subject to the terms below.

  • Your request to cancel your contract and request a refund must be be received by us in writing no later than 30 calendar days from the date of your initial order. Written notification must be made as email notification will not be accepted. Proof of postage is not proof of delivery, therefore please use Royal Mail's Guaranteed Delivery service to ensure notification is received by us within the permitted time frame.
  • Money back guarantee refers to the price paid for Antiquity software computer licences only. The offer excludes fees for data conversion and import, SSL certificates, website setup and hosting services, training & installation and expenses incurred by us therein.
  • Where chosen, website customisation is a bespoke option and cannot be refunded. If you order bespoke website customisation but want to test Antiquity first, ask that we put the customisation on hold until you are sure that you're delighted with Antiquity. Alternatively order the website customisation option at a later date.
  • The optional address look-up service is subject to Royal Mail licensing regulations which prohibit such refunds once licensed, so this service is excluded from the offer.
  • You agree to provide us with appropriate remote access to all computers licensed to run Antiquity software (including the server, where applicable) so that we can remotely uninstall all software. Refunds will only be made once we are sure that Antiquity software has been fully removed from your systems.
  • You must export any data entered into Antiquity prior to its removal from your computers. You agree that we are not liable for loss of any data.