Welcome to our new website FAQ (frequently asked questions). There's not much here right now, but we will add to it as more questions come in.
There are several options that our customers use depending on their varying requirements…
1. The best way is to create a new contact called “Lost or Damaged Stock” and sell it to that contact for zero. This will update the stock status to “Sold” and the zero value invoice will not affect monthly invoice totals. If it was a purchased item then you will still have the liability to your supplier for the purchase cost. If it was a consignment, then adding it to an invoice will auto create the Purchase Invoice to the consigner. Therefore, for consigned items, you may need to adjust the figures in the Stock > Consignment tab based on whatever you have discussed with the consigner before creating the zero value invoice.
Other options include:
2. For Purchased multiple or Consigned multiple Items ONLY: Edit the Stock quantity. Click the Stock Movements button (next to the quantity) and click + to enter a manual stock adjustment. Select ‘Remove Stock’ and enter the appropriate adjustment quantity and any notes. This would not work for unique items since the item status will still be “In Stock” so should only be used for multiples.
3. For Consigned unique Items ONLY: In the Expenses > Consignments tab, enter a Returned Date, which causes the status to change to "Consignment Returned". Additionally, add a note to the beginning of the item description that says ‘Lost / Damaged’ Item.
4. You could create a new category in Settings called “Lost or Damaged Items” and change the category of that item. However it would still have a status of "In Stock" or "Consignment Available" unless you use also one of the other options above.
5. Delete the stock item. Not generally recommended since you would lose all the history.